We ship throughout Europe, as well as to the United States and Canada.

Your order will be processed within 48 hours. Once processed, you will receive your package within a maximum of 5 business days in France, and between 4 and 8 business days for other European Union countries. We are committed to delivering to you quickly and efficiently.

Yes, you can track your delivery in real time. To do so, you can click on the link provided in the order confirmation email, or go to your customer account area, then to the "My orders" section. There, you will be able to access the current location of your order in real time.

We work exclusively with DHL to deliver our packages. We offer home delivery with tracking, ensuring the safety and proper delivery of your orders.

We do not offer delivery to pickup points, only home delivery.

If you are not available during the first delivery attempt, the DHL courier will leave a delivery notice with a new scheduled delivery date. If you are still not available during this second attempt, your parcel will be dropped off at the pick-up point nearest to you, where you can collect it at your convenience.

If you wish to change the delivery address for your order, please contact us as soon as possible using our contact form here or by sending us an email at the following address: "contact.cokoha.fr". Please provide your order number and the updated delivery address. We will do our best to update the delivery address before your order is shipped. Please note that if your order has already been shipped, we cannot guarantee that the delivery address can be changed.

To change the items in your order, please contact us using this form. We will need to cancel the existing order, and you will then need to place a new order with the desired changes. Regarding delivery information, please also contact us. Please note that if the order has already been shipped, we will not be able to change the delivery information.

You can use your promo code or discount voucher directly at checkout. You will find a dedicated field where you can enter your code, and the corresponding discount will be automatically applied to your order.

1. By clicking the link included in the confirmation email you received after placing your order. This link will redirect you to the order tracking page.
2. By logging into your customer account on our website (if you have one). In the "My Orders" section, you will find detailed information about the status of your order.

Absolutely, you have the option to specify a shipping address different from the billing address during the ordering process. This allows you to send your order to the location that suits you best.

We do not offer a gift wrapping service, but rest assured that each order is carefully packed in bubble wrap, wrapped in black tissue paper, and secured with white twine to ensure an elegant presentation. In addition, we also include three incense sticks with each order to add a fragrant touch to your experience.

Once your order has been placed on our website, it can no longer be canceled directly online. However, you can contact our customer service team via this form or by sending an email to “contact@cokoha.fr” to request the cancellation of your order.

Please include your order details in your email, such as the order number and your full name.

We strongly recommend contacting us as soon as possible if you wish to cancel your order. This will allow us to try to cancel it before it is shipped, depending on its availability and processing status.

You have 14 days from the receipt of your package to return the items.

For more information, please consult our return and refund policy.

To return a product, please note that you have 14 days from the receipt of your package. To initiate the return process, please contact us using our contact form or by sending an email to contact@cokoha.fr. Our customer service team will guide you through the necessary steps.

For more information, please consult our return and refund policy

If your order is successfully canceled, we will issue a refund to the payment method used for the original purchase. Please note that refund processing times may vary depending on your payment method.

Sale items and items purchased with a gift certificate cannot be returned.

Return shipping costs are at your expense. We recommend choosing a shipping service with tracking to ensure the security of the return. Once the return has been received and the goods inspected, we will issue a refund via the payment method used for the order.

Once we have received and inspected the returned item, we will issue a refund to the payment method used for the original purchase.

Please allow up to 5 business days for the refund to appear in your bank account, depending on your bank's processing times.

If you have any other questions or concerns about returns, please contact us using this form or by email at "contact.cokoha.fr".

We will be happy to help.

The item must be in its original condition with all original accessories or packaging.

For more information, please see our return and refund policy

We are sorry for any unpleasant experience. To initiate a return, please contact us via this form or by sending us an email at "contact@cokoha.fr". Please be sure to attach photos of the damaged product.

For more information, please see our return and refund policy

We apologize for this error. Please contact us by email at “contact.cokoha.fr” and send us photos of the incorrect product. Once our customer service team has validated your request, we will send you a return label so you can return the item in question. 

Upon receipt, we will send you the product that corresponds to your order.

All information regarding product sizes and colors is available on the respective product pages. If a product has size or color variations, you will find this information to the right of the product image. For products without variations, you can view the details in the "Product information" section located just above the "Add to cart" button.

All materials used to make our products are listed in the "Product Information" section on each product page. There, you will find details about the materials, colors, and specific dimensions.

For the care of our products, most of them can be cleaned with clear water. After cleaning, it is preferable to dry them in the sun to preserve their quality and durability.

We accept payments by credit card, Visa, American Express, Mastercard and Apple Pay.

You can do this directly during the checkout process for your order.

The benefits of creating a customer account are that you will have access to your entire order history, your invoices, the ability to update your contact details, as well as access to exclusive promotions. In addition, you will be able to track your deliveries in real time for an even more convenient shopping experience.